SquadStash
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Troubleshooting
Last updated: 2024-05-23
Running into issues? Here are solutions to common problems.
Emails Not Sending
- Check Spam: Ask players to check their spam/junk folders.
- Verify Email: Ensure the player's contact email is correct in the Roster tab.
- Payment Methods: Emails might not send if you haven't configured any payment methods in Settings.
Calculation Errors
- Collection Status: You cannot edit expense amounts after a collection is Finalized. You must "Unfinalize" (if supported) or handle it via refunds/credits.
- Player Count: The share is calculated based on the number of players at the moment of finalization. Adding a player later requires a recalculation.
Mobile Display Issues
- SquadStash is designed to be mobile-friendly. If a table looks squished, try rotating your phone to landscape mode.
- The sidebar menu can be toggled by tapping the "hamburger" icon in the top left.
"Permission Denied" Errors
- Ensure you are logged in.
- If you belong to multiple teams, check the Profile menu to ensure you are viewing the correct team.
Need help? Contact support at support@squadstash.com or visit our FAQ.
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